| General |
| We try to ensure that the information shown on the TileCleaning.co.uk site is as accurate as possible. However mistakes do sometimes occur and we cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. |
| All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available you will be offered an alternative or given a full refund. All goods remain the property of TileCleaning.co.uk until full payment is received. |
| If goods arrive in a damaged condition or if there is a shortage in delivery you must note this on the carrier’s delivery schedule. |
| It is your responsibility to inform us within 3 days of delivery of any damages or shortages. |
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| Returns |
| Should you decide you do not require the goods, they can be returned within 7 days of receiving them (at your own expense) for a refund. Goods must be returned in their original packaging and in a perfect condition. If any item is returned damaged we reserve the right to make a charge in line with our costs. |
| All sales shall be deemed to be between Buyer (you) and Seller (us) upon the Terms and Conditions of sale. In the event of conflict between these Conditions and any put forward by the buyer, these Conditions shall prevail. |
| Please Note: These terms and conditions do not affect your statutory rights. |
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| Complaints |
| We actively encourage you to complain or criticise our service so we can improve. We try very hard to provide high quality customer service but at the end of the day we are only human and we do make mistakes (we promise though that if we do, we will do our best to put them right). |
| If you do wish to complain then please e-mail us at Info@TileCleaning.co.uk |
Alternatively write to us at:
Customer Relations
TileCleaning.co.uk
Dryades House, Sylvan Close
Oxted, Surrey
RH8 0DX |
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Grout Protection Services and TileCleaning.co.uk are Trading branches of Tile Doctor which is
a Private Limited Company registered in England and Wales, company number 5722369.
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